Information We Collect
Personal Information
When you create an account, purchase a luxury bag, sell a bag through our platform, contact us, or subscribe to our updates, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Government-issued ID or verification details (when required for authentication)
- Company or business name (if applicable)
Product Information
When buying or selling luxury bags, we may collect:
- Product details and descriptions
- Brand, model, and collection information
- Product photos and videos
- Condition reports
- Authentication documents or certificates (if provided)
- Purchase receipts or proof of ownership (when applicable)
Customer Support Information
If you contact our support team, we may collect:
- Messages and inquiries
- Customer service communications
- Product reviews and feedback
- Authentication or order-related concerns
Search by Photo
When you choose Search by photo, we send that photo to OpenAI to extract visible bag traits used to search our Listings. Luxury Bags processes the photo transiently and does not save it to marketplace storage, create an image-search history, or retain the detected profile in our database. The detected traits are placed in the results URL, so they may remain in your browser history and ordinary server request logs. OpenAI may retain API customer content in abuse-monitoring logs for up to 30 days unless our API project has approved Zero Data Retention. Search by photo finds visual similarities; it does not authenticate a bag or identify an exact physical item.
How We Use Your Information
We may use your information to:
- Process purchases, sales, and consignments of luxury bags
- Verify the authenticity and ownership of listed products
- Process payments and issue refunds when applicable
- Arrange shipping, delivery, and order tracking
- Provide customer support
- Manage your account and transaction history
- Improve our marketplace, products, and services
- Send order confirmations, shipping updates, and account notifications
- Detect and prevent fraud, counterfeit listings, and unauthorized activities
- Personalize your shopping experience and product recommendations
- Send promotional offers, newsletters, and marketing communications where permitted by law
Cookies and Tracking Technologies
Our website uses cookies, analytics tools, and similar technologies to:
- Improve website functionality and performance
- Remember your preferences and account settings
- Analyze website traffic and user behavior
- Enhance your browsing and shopping experience
- Recommend luxury bags and collections based on your interests
- Deliver relevant advertisements and promotional content
- Maintain the security of your account and transactions