Buying
Guest Order Access
Recover the private link used to view a Guest Order without exposing whether an Order exists.
Guide type
Curated guidance
Maintained marketplace information—not chat or a generated answer.
01
Use the link from checkout
After a Guest Checkout is confirmed, the checkout email receives a private link to the Order. It shows non-sensitive item details, fulfillment progress, and carrier tracking when available.
02
Recover lost access
Enter the Order number and checkout email on the recovery page. The page always shows the same response, whether or not the details match, so it never reveals whether an Order exists.
When the details match an unclaimed Guest Order, the replacement link is emailed and the previous link stops working.
03
Claiming a Guest Order
A signed-in Buyer may claim their Guest Order from its private link. The Order then moves into Purchases and bearer-link access ends.